t20bet Privacy Policy

1. Who We Are and How to Contact Us

t20bet operates the online casino and sports betting platform accessible at t20bet.club ("the Platform"). For the purposes of this Privacy Policy, t20bet is the data controller — meaning we determine the purposes and means of processing your personal data.

If you have any questions, concerns, or requests relating to this Privacy Policy or your personal data, you may contact our team at any time:

• Email: [email protected]
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)

We aim to acknowledge all privacy-related enquiries within 72 hours and to provide a substantive response within 30 days of receipt.

2. What Personal Data We Collect

t20bet collects personal data from you in the following ways: directly from you when you register and use the platform; automatically through your use of the platform; and from third-party sources where permitted by law.

2.1 Registration and Account Data

When you create a t20bet account, we collect the following information:

• Full legal name
• Date of birth (to verify you are 18 years of age or older)
• Residential address, including city (e.g., Dhaka, Chittagong, Sylhet, Khulna) and postal code
• Email address
• Mobile phone number
• Username and encrypted password
• Preferred currency (BDT / ৳)

2.2 Identity Verification (KYC) Data

To comply with anti-money laundering obligations and verify player identity, we may collect:

• National Identity Card (NID) number and scanned copy
• Passport or driver's licence
• Proof of address documents (utility bills, bank statements)
• Selfie or photograph for facial comparison where required
• Payment method verification documents (e.g., bKash account screenshot, Nagad account confirmation)

2.3 Financial Transaction Data

Each time you make a deposit or request a withdrawal, we record:

• Transaction amount in BDT (৳)
• Payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard)
• Transaction date, time, and reference number
• Account balance before and after the transaction

t20bet does not store full card numbers or mobile banking PINs. Payment instrument details are handled exclusively by our PCI-DSS compliant payment processing partners.

2.4 Gameplay and Betting Data

We record data related to your activity on the platform, including:

• Games played, bets placed, and wagering history
• Bet amounts, odds accepted, and outcomes
• Session start and end times
• Bonus activations and wagering progress
• Responsible gaming tool settings (deposit limits, session limits, self-exclusion status)

2.5 Technical and Device Data

When you access t20bet.club, we automatically collect certain technical data, including:

• IP address and approximate geographic location
• Device type, operating system, and browser version
• Pages visited, time spent on each page, and click-path data
• Referring URL (the site or link that brought you to t20bet.club)
• Session identifiers and authentication tokens

2.6 Communications Data

If you contact our support team or communicate with t20bet through any channel, we retain records of those communications, including the content of messages, the date and time of contact, and any resolution or outcome notes added by our team.

3. How We Use Your Personal Data

t20bet uses the personal data we collect for the following purposes:

t20bet will not use your personal data for any purpose other than those listed above without first obtaining your consent or being required to do so by law.

4. Sharing Your Personal Data

t20bet does not sell or rent your personal data to any third party. We may, however, share your data with the following categories of recipients where necessary to operate the platform and fulfil our legal obligations:

4.1 Payment Processors

To facilitate deposits and withdrawals, we share relevant transaction data with our payment processing partners, including the operators of bKash, Nagad, Rocket, Upay, Visa, and Mastercard integrations. These partners process your payment data under their own privacy policies and in accordance with applicable financial regulations.

4.2 Game Software Providers

Third-party game studios — including Evolution Gaming, Pragmatic Play, NetEnt, Microgaming, Spribe, and Ezugi — may receive anonymised session and gameplay data necessary to render their games within the t20bet platform. These providers operate under contractual data processing agreements with t20bet.

4.3 Identity Verification Services

We may engage third-party KYC and identity verification service providers to assist with document verification and age checks. These providers are bound by strict confidentiality and data protection obligations and may only use the data we share for the specific verification purpose.

4.4 Legal and Regulatory Authorities

t20bet will disclose personal data to law enforcement, regulatory bodies, or other public authorities where we are legally required to do so, or where disclosure is necessary to protect the safety of our players or the integrity of the platform. We will notify you of such disclosures where permitted by law.

4.5 Business Transfers

In the event of a merger, acquisition, or sale of all or a portion of t20bet's assets, player data may be transferred to the acquiring entity as part of that transaction. We will notify affected players of any such change via their registered email address prior to any data transfer taking effect.

5. Data Retention

t20bet retains your personal data for as long as your account remains active and for a period thereafter as required by applicable law and our internal data retention policies. The following general retention periods apply:

• Account and registration data: Retained for the duration of your account and for a minimum of five (5) years following account closure, in accordance with anti-money laundering record-keeping requirements.
• Financial transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• KYC documents: Retained for a minimum of five (5) years from the date of verification or account closure, whichever is later.
• Gameplay and session logs: Retained for up to three (3) years for fraud prevention and dispute resolution purposes.
• Customer support communications: Retained for up to two (2) years from the date of the last communication.
• Marketing consent records: Retained until you withdraw your consent and for one (1) year thereafter as evidence of consent.

When personal data is no longer required for any lawful purpose, it is securely deleted or anonymised in accordance with t20bet's data disposal procedures.

6. Your Privacy Rights

As a t20bet player, you hold the following rights with respect to your personal data. To exercise any of these rights, please contact our support team at [email protected] with a clear description of your request. We will verify your identity before processing any privacy rights request.

• Right of Access: You may request a copy of the personal data we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete personal data we hold.
• Right to Erasure: In certain circumstances, you may request deletion of your personal data. Note that we may be required by law to retain certain records and cannot delete data subject to legal retention obligations.
• Right to Restriction: You may request that we restrict the processing of your data in certain circumstances, for example while a dispute is under review.
• Right to Data Portability: Where technically feasible, you may request a copy of your data in a structured, machine-readable format.
• Right to Object: You may object to the processing of your data where we rely on legitimate interest as the legal basis. You also have an unconditional right to opt out of direct marketing at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

7. Cookies and Tracking Technologies

t20bet uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device by your web browser when you visit a website. The following categories of cookies are used on t20bet.club:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They manage your login session, maintain your account authentication state, and remember your security preferences. These cookies cannot be disabled without impairing core platform functionality.
• Performance and Analytics Cookies: These cookies collect anonymised data about how visitors interact with the platform — which pages are visited most frequently, how long sessions last, and where users navigate from. This data is used solely to improve the t20bet experience. No personally identifiable information is included in analytics reports.
• Functional Cookies: These cookies remember your preferences, such as your chosen language, display settings, and responsible gaming tool configurations, so that you do not need to re-enter them on every visit.
• Marketing and Retargeting Cookies: With your consent, t20bet may use cookies to deliver personalised promotional content based on your activity on the platform. You may withdraw your consent to marketing cookies at any time via your account settings.

You may also manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will prevent you from logging into your t20bet account.

8. Data Security

t20bet implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include:

• 256-bit SSL/TLS encryption applied to all data transmitted between your device and t20bet.club
• Encryption of sensitive stored data, including passwords (stored as hashed values) and financial records
• Role-based access controls limiting employee access to personal data on a strict need-to-know basis
• Regular internal security audits and vulnerability assessments
• Automated monitoring systems to detect and respond to suspicious access patterns
• Contractual data protection obligations imposed on all third-party processors

Despite these measures, no online platform can guarantee absolute security. In the event of a data breach that is likely to result in a significant risk to your rights, t20bet will notify affected players without undue delay and take all reasonable steps to mitigate the impact.

9. Children's Privacy

t20bet is strictly an adults-only platform. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that a person under 18 has registered an account, we will immediately close the account, delete the associated personal data (subject to any legal retention obligations), and return any deposits made to the original payment method.

If you believe that a minor has registered an account on t20bet, please notify us immediately at [email protected] and we will investigate promptly.

10. International Data Transfers

t20bet's primary operations and data storage infrastructure are configured to serve players in Bangladesh. Where personal data is processed by third-party service providers located outside Bangladesh (for example, global game software providers or international payment processors), t20bet ensures that appropriate safeguards are in place to protect your data. These safeguards may include contractual data protection clauses, adherence to internationally recognised data protection standards, or equivalent protections agreed upon with the relevant third party.

11. Third-Party Links and Services

t20bet.club does not contain links to external third-party websites. All navigation on the platform remains within the t20bet domain. Where third-party game software is rendered within the platform, those games are delivered under contractual agreements that include data protection obligations. t20bet is not responsible for the privacy practices of third-party game studios in relation to data they independently collect through their own systems outside the scope of the t20bet contractual arrangement.

12. Changes to This Privacy Policy

t20bet may update this Privacy Policy from time to time to reflect changes in our data practices, applicable law, or platform functionality. When we make material changes, we will notify you via your registered email address or through a prominent notice displayed upon login. The most current version of this Privacy Policy will always be available at t20bet.club/privacy-policy. Your continued use of the platform following notification of any change constitutes acceptance of the updated Privacy Policy.

13. Contact for Privacy Matters

For all privacy-related enquiries, data access requests, or concerns, please reach out to our team:

• Email: [email protected]
• Response Target: Within 30 days of a verified request
• Support Hours: 24/7, Bangladesh Standard Time (BST, UTC+6)